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Minimum 8 characters. Use uppercase, lowercase, numbers, and symbols for a stronger password.

Add this so we can pre-fill your letters with the right name and address. If your landlord uses TenantSafe, you'll get faster responses and we can deliver letters into their workspace directly. You can add this later from your profile.

If provided, your complaints will be visible to your housing provider's staff.

Your home address— collected on the next step using a validated UK postcode lookup. This captures your UPRN where available so your cases can be matched accurately to your housing provider. You can also enter your address manually if a lookup doesn't return your property (e.g. new builds not yet in the national gazetteer).

Your tenancy or resident reference number, if you have one.