For social and private housing tenants in England
Know your rights.
Take action.
TenantSafe listens to your housing problem and explains your legal rights in plain English. Then it produces a ready-to-send formal complaint letter with the correct statutory references — in minutes, for free.
No app download required. Works on any smartphone or computer.
What TenantSafe does
Everything a tenant needs to navigate the complaints process — from first report to Housing Ombudsman referral.
Guided issue diagnosis
Describe your problem in plain language. TenantSafe asks the right questions and identifies which legislation applies to your situation.
AI letter generator
Get a ready-to-send formal complaint letter with correct statutory references — Awaab’s Law, Complaint Handling Code 2024, Renters’ Rights Act 2025, and more — pre-filled from your conversation.
Complaint timeline tracker
Track every stage of your complaint with RAG status indicators. Know exactly when your landlord's response is due and whether they have missed their legal deadline.
Rights knowledge base
Ask any housing rights question and get a plain English answer grounded only in verified UK legislation — never general internet content.
Awaab's Law is now in force
Since October 2025, social landlords in England must investigate damp and mould within 10 working days and emergency hazards within 24 hours. If your landlord has missed these deadlines, TenantSafe can help you take the correct next step.
Check your rights nowRenters' Rights Act 2025 — in force 1 May 2026
From 1 May 2026, private tenants in England have new legal protections. Section 21 “no-fault” evictions are abolished. All fixed-term tenancies become periodic. Rent increases are limited to once per year and can be challenged at a tribunal. Bidding wars above the asking rent are banned.
TenantSafe can help you understand your rights under the Act, challenge an unlawful eviction notice, or contest a rent increase.
Understand your rightsHow it works
Tell TenantSafe your problem
Describe your situation in plain English — no need to know legal terminology. The AI asks follow-up questions to understand the full picture.
Get a rights summary
TenantSafe identifies the relevant legislation (Awaab’s Law, Complaint Handling Code, Renters’ Rights Act 2025, FFHH Act 2018) and explains exactly what your landlord is required to do and by when.
Generate your letter
A formally-structured complaint letter — pre-populated with your details and the correct statutory references — is ready to review and send.
Track your complaint
Log your landlord's response dates. TenantSafe calculates the Stage 1 (10 working days) and Stage 2 (20 working days) deadlines and alerts you if they are missed.
Start for free — no app download needed
TenantSafe is free to use for all tenants. Get guided issue diagnosis, AI-generated letters with correct statutory references, and complaint timeline tracking — all at no cost.
Create your free account