What's New

Recent updates to TenantSafe — newest first.

13 July 2026

Assign a case to a colleague and escalate it from the case-manager board
Provider annual TSM complaint-data export with a financial-year selector
Chat suggestion chips that update to match the question you were just asked
Provider inbox "assign to colleague" now lists available colleagues
The public landlord-performance page now loads its statistics (was silently empty)
Tenant right-to-erasure now fully removes personal data and uploaded evidence
Provider complaints postal address now saves correctly
Tenant case PDF and submission-pack downloads restored
Admin organisation data export restored

Compliance timeline — statutory deadline milestones tracked across your case
Providers can export case updates in bulk to their housing management system
Two-step verification — secure your account with an authenticator app
Report a repair to your provider, where your provider has turned this on
Submit a complaint to the Housing Ombudsman directly from TenantSafe; providers can keep private case notes

View full repair details and escalate a repair to a formal complaint
Message your housing provider about your case without leaving the app
See your complaint outcome and any remedy your provider has offered
Severity indicator flags when a hazard may fall under Awaab's Law or be a serious (Category 1) housing hazard
Automatic check for whether your case may qualify for an ASB Case Review (Community Trigger)
Anti-social behaviour tools — keep an incident diary and a noise log as evidence

Provider portal — new case inbox, team hierarchy, escalation, configurable workflows, and case history

Smoother address onboarding when you create an account
Password reset links now work reliably, including when opened from a messaging app

AI chatbot now understands your tenancy context — it knows your address, housing provider, and active complaint when giving advice
AI reasoning is logged in the audit trail for full transparency
Complaint Handling Signals dashboard scoped to operational use (Housing Ombudsman channel data)
Housing Ombudsman Code guidance shown inline at the relevant steps in the complaint flow
Log third-party correspondence — letters and emails — directly on a complaint; providers can update their contact address in settings
Vulnerability flag — complaints can be marked sensitive for extra care from your provider
Providers can search cases by tenant name and property UPRN
Cases can be resolved and reopened by both tenants and providers
Password strength indicator with real-time validation rules
Accessibility improvements: ARIA roles, table headers, and loading states
Deadline compliance summary with integrity hash in the audit trail

Data retention policy — complaints archived after inactivity, anonymised at 7 years, automated via scheduled jobs
Advance warning notifications before scheduled anonymisation
Account exit link and repairs breadcrumb navigation added
Letter generator: error exit button added; landlord details auto-populated from your submission
Multiple account settings and provider view improvements
Chatbot fix: electrical fault complaints no longer misclassified

GDPR tooling for data controllers — organisation data export, tenant erasure requests, admin audit log
Privacy notice updated with all required GDPR disclosures
Tenants can submit a retraction request to withdraw a shared complaint submission
Nonce-based Content Security Policy — tighter security for script loading
Provider users can be deactivated and reactivated by their organisation admin
Housing Ombudsman acknowledgement deadline clock — tracks the 5-day acknowledgement window

Per-organisation configurable complaint workflows
Compassionate overlay wording when an address is changed during an active complaint
6 WCAG 2.1 AA accessibility violations resolved across the tenant and provider interfaces