Terms of Service

By creating an account or using TenantSafe, you agree to these Terms of Service and our Privacy Notice. If you do not agree, please do not use the service.

TenantSafe is an AI-assisted tool that helps social housing tenants in England understand their rights, track complaints, and draft letters. It is provided by ThinkTribal Ltd, registered in England and Wales.

TenantSafe is not a legal advice service. Nothing on this platform constitutes legal advice, and no solicitor–client relationship is created. See our Legal Disclaimer.

TenantSafe is intended for social housing tenants in England. You must be at least 18 years old to create an account. By signing up you confirm that you meet these requirements.

• You are responsible for keeping your login credentials secure.
• You must provide accurate information at signup, including your housing provider name.
• You must not share your account or use TenantSafe on behalf of another person without their consent.
• You may delete your account at any time from your account settings.

You must not use TenantSafe to:

• Submit false or misleading information
• Harass, defame, or harm any individual or organisation
• Attempt to circumvent security controls or access other users' data
• Use the AI chatbot to generate content unrelated to housing complaints

Letters and summaries generated by TenantSafe are produced by an AI model and are provided as a starting point only. You should review all AI-generated content carefully before sending it to your housing provider or any third party.

ThinkTribal Ltd accepts no liability for the accuracy, completeness, or outcome of AI-generated letters or advice.

The TenantSafe platform, branding, and underlying software are owned by ThinkTribal Ltd. Content you submit (complaint descriptions, evidence notes) remains yours. You grantThinkTribal Ltd a limited licence to process that content solely to provide the service.

[To be completed by solicitor — anticipated: limitation to fees paid, exclusion of consequential loss, statutory rights preserved]

We may update these terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of the service after that date constitutes acceptance of the revised terms.

These terms are governed by the law of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

For questions about these terms, email legal@thinktribal.co.uk.