Legal Disclaimer

TenantSafe is an information and self-help tool. Nothing on this platform — including AI-generated letters, chatbot responses, rights summaries, or deadline guidance — constitutes legal advice. No solicitor–client relationship is created by your use of this service.

If you need legal advice about your specific situation, you should consult a qualified solicitor or contact a specialist housing advice service such as Shelter or the Citizens Advice Bureau.

TenantSafe uses artificial intelligence to generate draft letters and provide guidance. AI models can make mistakes, misinterpret facts, or produce outdated information. You are responsible for reviewing all AI-generated content before using it.

The law and regulations referenced by TenantSafe — including the Housing Ombudsman Scheme, Awaab's Law, and the Social Housing (Regulation) Act 2023 — may be amended. TenantSafe may not reflect the most recent changes in all cases.

ThinkTribal Ltd takes reasonable care to keep information on TenantSafe accurate and up to date, but makes no warranty as to the completeness, accuracy, or fitness for purpose of any information provided. You should not rely solely on TenantSafe when making decisions about your housing situation.

Using TenantSafe does not guarantee any particular outcome in your complaint, including repair to your property, compensation, or a favourable decision from the Housing Ombudsman.ThinkTribal Ltd accepts no responsibility for the outcome of any complaint or dispute in which TenantSafe has been used.

TenantSafe may link to external websites. ThinkTribal Ltd is not responsible for the content, accuracy, or privacy practices of those sites. Links do not constitute an endorsement.

TenantSafe is designed for use by social housing tenants in England. It may not reflect the law or regulations applicable in Wales, Scotland, or Northern Ireland.

For questions about this disclaimer, contact legal@thinktribal.co.uk.