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Please add it. It lets us pre-fill your letters with the right name and address, and the more residents name their landlord, the more reason it has to adopt TenantSafe. If your landlord uses TenantSafe, you'll get faster responses and we can deliver letters into their workspace directly. If you skip it, we will remind you now and then, and you can add it any time from your account.

If provided, your complaints will be visible to your housing provider's staff.

Your home address — collected on the next step using a validated UK postcode lookup. This captures your UPRN where available so your cases can be matched accurately to your housing provider. You can also enter your address manually if a lookup doesn't return your property (e.g. new builds not yet in the national gazetteer).

Your tenancy or resident reference number, if you have one.