For advocates and tenant groups

TenantSafe is a free tool that helps a tenant make a complaint to their landlord, step by step. It explains their rights in plain words and works out the dates by which the landlord must answer. You can hand it to a tenant today. There is nothing for you to sign up to.

Start a complaint

How it works for a tenant

1. The tenant starts. They open TenantSafe and say what is wrong in their own words. The advisor asks a few questions and explains their rights.
2. They send the complaint. TenantSafe helps them write a letter to the landlord. They read it first and decide whether to send it. The tenant stays in control.
3. The dates are tracked. TenantSafe shows the date the landlord must reply by. If the landlord is late, it says what the tenant can do next.

Guides you can share

• How a landlord complaint works. The two stages and the time each one should take.
• Is this a formal complaint?. When a message counts as a complaint.
• The Housing Ombudsman. Where a tenant can go when the landlord does not put it right.
• Awaab’s Law. The rules on damp and mould in social homes.

There are more guides, in plain words, for a tenant to read at their own pace: tenantsafe.co.uk/rights.

A short summary to print

A plain one-page summary of the same steps, to print or save. It is short on purpose. For more detail, point people to the guides above. Open the summary.

Independence

TenantSafe is free for tenants. Landlords pay for the landlord side of it. A landlord cannot see a tenant’s chat with the AI advisor, cannot change what the tenant wrote, and cannot change the dates. An AI never writes the landlord’s reply. Read the full independence statement.